We know people want honest answers before letting anyone into their home — especially for something as personal as carpet or tile cleaning. Here’s everything you need to know about what we do, how we do it, and what to expect before, during, and after your appointment.

General Questions

What services do you offer?
We specialize in carpet cleaning (hot water extraction), tile and grout cleaning, natural stone cleaning and sealing, upholstery cleaning, fabric protection, and pet odor removal. 

What cleaning method do you use?
We use hot water extraction (also called steam cleaning), which is recommended by most carpet manufacturers. It deep cleans carpet fibers using high-pressure hot water and powerful suction.

Are your cleaning products safe?
Yes. Our solutions are safe for children, pets, and people with sensitivities. If you have special concerns, let us know and we’ll use the gentlest options.

Can you remove pet odors and stains?
Yes. We use targeted treatments to remove pet urine, stains, and odors. If the problem has soaked into the padding or subfloor, we’ll recommend options to resolve it fully.

Do you move furniture?
We move light furniture like chairs, end tables, and ottomans. We do not move large or fragile items like beds, pianos, electronics, or antiques. Please move anything valuable before we arrive.

Before Your Appointment

How should I prepare before your visit?
Pick up toys, small objects, and breakables from the floor. No need to vacuum—we’ll handle that. Please leave a space in the driveway or close to the front door for our van-mounted equipment.

Do I need to be home?
We recommend someone is home at the start so we can walk through the job and answer any questions. After that, you’re welcome to leave or stay.

Will you vacuum first?
Yes. We include a dry vacuum pass before hot water extraction to remove surface debris.

During the Appointment

How long does cleaning take?
Most homes take 1–2 hours depending on the number of rooms and services requested.

Is the equipment loud?
Yes. The equipment sounds similar to a strong vacuum cleaner.

Do you clean tile and grout too?
Yes. We clean tile and grout in kitchens, bathrooms, and other hard surface areas. We also offer grout sealing for protection against future staining.

Do you clean natural stone?
Yes. We clean, polish, and seal natural stone surfaces like travertine, slate, and marble.

After the Cleaning

How long will carpets take to dry?
Most carpets dry in 4–8 hours depending on airflow, humidity, and how soiled they were. Open windows or run fans or HVAC to help speed drying.

Can I walk on the carpet after cleaning?
Yes, but only with clean socks or indoor shoes. Avoid bare feet and outdoor footwear until fully dry.

When can I move furniture back?
If we placed foam blocks or plastic tabs under furniture legs, leave them in place for 24 hours to avoid staining.

What if a stain comes back?
Some stains can resurface as the carpet dries. If this happens, give us a call. We’ll return to re-treat the area if needed.

Do I need to do anything after tile or grout cleaning?
Just avoid heavy traffic for a few hours. If we applied a grout sealer, we’ll give you specific aftercare instructions (usually no wet mopping for 24 hours).

Frequency & Maintenance

How often should I clean my carpets?
Most homes benefit from carpet cleaning every 12 months. If you have pets, kids, or allergies, consider every 6–9 months.

How often should I clean tile or grout?
Every 12–18 months, depending on traffic and buildup. Grout sealing can help extend time between cleanings.

Can I protect my carpet between cleanings?
Yes. We offer optional stain guard and fabric protection treatments that help repel spills and extend the life of your carpet or upholstery.

Pricing & Booking

How much does carpet cleaning cost?
We typically charge by the square foot (around $0.48/sq ft), with volume discounts for larger jobs. We also run seasonal specials. Call for a quote.

Do you offer free estimates?
Yes. We offer ballpark quotes by phone and in-person estimates if needed.

How do I schedule an appointment?
Call us at (916) 941-7879 or book online through our scheduling link. We’ll confirm your time and send a reminder before your appointment.

Do you offer discounts or promotions?
Yes. We occasionally offer limited-time deals like $50 off, bonus tile cleaning, or free upholstery upgrades. Ask about current specials when booking

How Often Should I Clean?

Q: How often should carpets be cleaned?

• Every 12 months for most homes

• Every 6–9 months if you have pets, kids, allergies, or high traffic

• Some warranties require yearly cleanings to stay valid (especially on newer carpets)

Q: How often should tile or grout be cleaned?
We recommend tile and grout cleaning every 12–18 months, depending on foot traffic and how much mopping or scrubbing you’re doing.

Q: Can I extend the time between cleanings?
Absolutely — we offer protective treatments like fabric and fiber protectors and grout sealing, which help repel stains and make future cleanings easier.